At St. Francis, we pride ourselves on providing compassionate, quality care to our patients. We want to know more about your experiences at our hospital.

Compliments

If you or a loved one had a good experience while a patient at St. Francis, we would love to hear from you. Positive feedback is welcomed by our staff and physicians. To submit a compliment, complete this form, log into CarePages.com or complete this e-mail form. Your views will be shared with our staff.

Concerns

We work hard to provide a high standard of care and treatment and are committed to putting the needs of the patient first. Unfortunately, sometimes things don’t go as expected. If this happens, we want to know so that we can ensure the same thing doesn’t happen again.

What should I do if I have concerns about my care or your services?

If you have a concern about your care, the care of a relative or about any aspect of our services, please talk to a member of staff who is with you at the time. They may be able to resolve your concerns right away.

If you are unable to resolve your concerns by talking to a member of staff, contact the Service Excellence department. Please be assured your care will not be affected as a result of making a complaint. You can contact Service Excellence at (317) 782-6000 or complete the form below.

What should I do if I want to make a written complaint?

We value your feedback and take all complaints seriously. Your comments will help us improve care for our patients. If you wish to make a formal complaint you can do so by completing the form below or by writing to the Service Excellence department at the following address:

Service Excellence
St. Francis Hospital & Health Centers
1600 Albany St.
Beech Grove, IN 46107

What happens next?

Your complaint will be acknowledged in writing within seven business days.

If you are complaining on behalf of someone else, we may first need to obtain written permission from that person due to federal privacy guidelines (HIPAA).

We will notify the appropriate administrative staff, you will be contacted to discuss your concerns, and upon conclusion of our investigation, you will receive a written response to confirm the action we have taken as a result of your concerns.

If you require further information regarding our complaints procedure, please contact us at (317) 782-6000.